Industries / Auto repair / Customer portal
A customer portal for auto repair shops
A lot of the calls at a counter are customers asking if the car is ready. A portal answers that before they dial: the stage, the mechanic, the current step, the estimate, and when it'll be done, with messages and service history in the same login.
What's in the portal
- Live repair status: the stage, the assigned mechanic, the current step, the estimate, and the expected completion date
- Messages tied to each appointment, and staff can reply in the portal or by text
- Every vehicle saved with a VIN lookup, plus the service history from each visit
- Memberships paid monthly or yearly, with member offers claimed right in the portal
- A staff side to update status and manage appointments, customers, and vehicles, with every change in an audit log
- Runs in the browser on any phone or computer, so there is no app to download
Built for a working shop
We built this portal for Colonial Auto Repair, alongside the shop software it already runs. For My Vehicle Health, we built inspection reports with photos and video that customers approve or decline item by item, and those can go into your portal too.
How a project runs
Step 1
Free scope review
We look at how work moves through your business today and agree on a fixed scope, price, and timeline before any code is written.
Step 2
Build in 2 to 4 weeks
We build in a fixed window. You see progress every week, and the scope doesn't drift.
Step 3
Launch and tune
We launch, walk your team through it, and tune it through the first weeks of real use.
Questions owners ask
- Do my customers need to download an app?
- No. The portal runs in the browser on any phone or computer, so there is nothing to install.
- Does it replace my shop management software?
- No. It sits alongside it. Customers get repair status, messages, and history, and your team keeps its workflow.
- Can customers approve estimates in the portal?
- Colonial's portal shows the estimate. Item-by-item approvals with photos and video are what we built for My Vehicle Health, and we can build them into your portal.
- What does it cost?
- A portal is a bigger build than a website. Projects start at $3,000, and the scope review gives you a fixed price and timeline before any work starts.
Answers are written by AI from what's on this site and can be wrong. They aren't quotes or commitments. For anything specific, call (312) 208-2258 or use the form below.
Tell us what's breaking.
Share the workflow that's slowing your team down. We'll assess fit and come back with a clear scope.
- Phone
- (312) 208-2258
- Based in
- Vernon Hills, IL